And people wonder why IT seems rude???
Posted by Taps in Blog, Cross Posting, LiveJournal, tags: Aim, Blackberry, Browser, Desktop Application, Desktops, Emails, First Response, Google, Icon, Livemessenger, Logging, Massager, Messenger Service, People, Titlebar, YahooParaphrased from emails and our support system:
User : I need to find a way to use messenger on my BlackBerry.
Me : Which Messenger? The Blackberry Messenger service? Yahoo? MSN? AIM? GoogleTalk?
U : The messenger service on my blackberry.
M : I will assume the Blackberry Messenger. Since you are using BB Model XYZ, it is already installed with version 4.2 of the BB OS. You should see a blue and white icon labeled “Blackberry Messenger”. You can login with your corporate email address.
U : No. That only uses the Blackberry Messenger Service. I need the one we use on our phones.
M : OK… So apparently a different messenger is needed. But which one? As I stated in the first response, there are several to choose from. Yahoo? AIM? MSN? Google? Other?
U : The one we use on our desktops. I see others logging into it from their blackberrys.
M : And again. Which one? The one you see on your desktop, what does it say in the titlebar?
U : Windows Live
M : OK…. Using the Windows Live/MSN Messenger. On your blackberry, Go to http://www.blackberry.com/livemessenger . It will take you to a page where you can download the BB Application to connect.
U : I already have the desktop application. I need MSN Massager on my blackberry.
Other IT Guy to me privately : Please tell her to just put it on vibrate for the “MSN Massager”.
M : On Your Blackberry, open the Browser and go to http://www.blackberrry.com/livemessenger it will take you to a page On Your Blackberry that will let you download the app to your blackberry and install it on your blackberry. You dont need to use your computer, you can do this on your blackberry.
U : When I open that link in IE, it tells me that this is the wrong OS.
M : ON YOUR BLACKBERRY!!!!!!!!! open http://www.blackberry.com/livemessenger and download the application. Do not touch your computer. The only reason your computer should be involved to so that you can look at this message to remember the url http://www.blackberry.com/livemessenger that you will need to load ON YOUR BLACKBERRY. So, ON YOUR BLACKBERRY, open the BROWSER application ON YOUR BLACKBERRY and go to the url http://www.blackberry.com/livemessenger ON YOUR BLACKBERRY. It will ask you to accept the terms ON YOUR BLACKBERRY, and to install the application ON YOUR BLACKBERRY. Once it is installed you will reboot YOUR BLACKBERRY and it will allow you to connect to the MSN/Windows Live Messenger Services. Rememeber: ON YOUR BLACKBERRY.
U : I get the same error in FireFox 3.x.
Other IT Privately : Just have her FedEx you the phone. It will be quicker.
Me to Other IT Guy : She is in your office. Go install it for her.
M : Problem Resolved. Ticket Closed. Reason: Waste of 3 days in email and support system.
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