Posts Tagged ‘Yahoo’

And people wonder why IT seems rude???

// December 10th, 2008 // No Comments » // Blog

Paraphrased from emails and our support system:

User : I need to find a way to use messenger on my BlackBerry.

Me : Which Messenger? The Blackberry Messenger service? Yahoo? MSN? AIM? GoogleTalk?

U : The messenger service on my blackberry.

M : I will assume the Blackberry Messenger. Since you are using BB Model XYZ, it is already installed with version 4.2 of the BB OS. You should see a blue and white icon labeled “Blackberry Messenger”. You can login with your corporate email address.

U : No. That only uses the Blackberry Messenger Service. I need the one we use on our phones.

M : OK… So apparently a different messenger is needed. But which one? As I stated in the first response, there are several to choose from. Yahoo? AIM? MSN? Google? Other?

U : The one we use on our desktops. I see others logging into it from their blackberrys.

M : And again. Which one? The one you see on your desktop, what does it say in the titlebar?

U : Windows Live

M : OK…. Using the Windows Live/MSN Messenger. On your blackberry, Go to http://www.blackberry.com/livemessenger . It will take you to a page where you can download the BB Application to connect.

U : I already have the desktop application. I need MSN Massager on my blackberry.

Other IT Guy to me privately : Please tell her to just put it on vibrate for the “MSN Massager”.

M : On Your Blackberry, open the Browser and go to http://www.blackberrry.com/livemessenger it will take you to a page On Your Blackberry that will let you download the app to your blackberry and install it on your blackberry. You dont need to use your computer, you can do this on your blackberry.

U : When I open that link in IE, it tells me that this is the wrong OS.

M : ON YOUR BLACKBERRY!!!!!!!!! open http://www.blackberry.com/livemessenger and download the application. Do not touch your computer. The only reason your computer should be involved to so that you can look at this message to remember the url http://www.blackberry.com/livemessenger that you will need to load ON YOUR BLACKBERRY. So, ON YOUR BLACKBERRY, open the BROWSER application ON YOUR BLACKBERRY and go to the url http://www.blackberry.com/livemessenger ON YOUR BLACKBERRY. It will ask you to accept the terms ON YOUR BLACKBERRY, and to install the application ON YOUR BLACKBERRY. Once it is installed you will reboot YOUR BLACKBERRY and it will allow you to connect to the MSN/Windows Live Messenger Services. Rememeber: ON YOUR BLACKBERRY.

U : I get the same error in FireFox 3.x.

Other IT Privately : Just have her FedEx you the phone. It will be quicker.

Me to Other IT Guy : She is in your office. Go install it for her.

M : Problem Resolved. Ticket Closed. Reason: Waste of 3 days in email and support system.

And people wonder why IT seems rude???

// December 10th, 2008 // Comments Off // Blog, Cross Posting, LiveJournal, work

Paraphrased from emails and our support system:


User : I need to find a way to use messenger on my BlackBerry.

Me : Which Messenger? The Blackberry Messenger service? Yahoo? MSN? AIM? GoogleTalk?

U : The messenger service on my blackberry.

M : I will assume the Blackberry Messenger. Since you are using BB Model XYZ, it is already installed with version 4.2 of the BB OS. You should see a blue and white icon labeled "Blackberry Messenger". You can login with your corporate email address.

U : No. That only uses the Blackberry Messenger Service. I need the one we use on our phones.

M : OK... So apparently a different messenger is needed. But which one? As I stated in the first response, there are several to choose from. Yahoo? AIM? MSN? Google? Other?

U : The one we use on our desktops. I see others logging into it from their blackberrys.

M : And again. Which one? The one you see on your desktop, what does it say in the titlebar?

U : Windows Live

M : OK.... Using the Windows Live/MSN Messenger. On your blackberry, Go to http://www.blackberry.com/livemessenger . It will take you to a page where you can download the BB Application to connect.

U : I already have the desktop application. I need MSN Massager on my blackberry.

Other IT Guy to me privately : Please tell her to just put it on vibrate for the "MSN Massager".

M : On Your Blackberry, open the Browser and go to http://www.blackberrry.com/livemessenger it will take you to a page On Your Blackberry that will let you download the app to your blackberry and install it on your blackberry. You dont need to use your computer, you can do this on your blackberry.

U : When I open that link in IE, it tells me that this is the wrong OS.

M : ON YOUR BLACKBERRY!!!!!!!!! open http://www.blackberry.com/livemessenger and download the application. Do not touch your computer. The only reason your computer should be involved to so that you can look at this message to remember the url http://www.blackberry.com/livemessenger that you will need to load ON YOUR BLACKBERRY. So, ON YOUR BLACKBERRY, open the BROWSER application ON YOUR BLACKBERRY and go to the url http://www.blackberry.com/livemessenger ON YOUR BLACKBERRY. It will ask you to accept the terms ON YOUR BLACKBERRY, and to install the application ON YOUR BLACKBERRY. Once it is installed you will reboot YOUR BLACKBERRY and it will allow you to connect to the MSN/Windows Live Messenger Services. Rememeber: ON YOUR BLACKBERRY.

U : I get the same error in FireFox 3.x.

Other IT Privately : Just have her FedEx you the phone. It will be quicker.

Me to Other IT Guy : She is in your office. Go install it for her.

M : Problem Resolved. Ticket Closed. Reason: Waste of 3 days in email and support system.

Re: [Flickr Case xxxxxx] Re: Moderated (Part 8}

// November 18th, 2008 // No Comments » // Cross Posting

Apparently Flickr isn't even responding to me any more. I sent an email Friday afternoon, and again this morning. And I am getting nothing in return. Not even a response telling me they are or aren't working on it. I love being ignored. Especially when I am a paying customer. From: "Taps" <taps7734@yahoo.com> View contact details To: casexxxxxx@support.flickr.com Heather, I understand that it was possible you were not working over the weekend, so I have waited to post a followup to this query. I am still wondering when my account will be set back to safe? Chris Patterson Taps7734

An open letter to Flickr and Yahoo…..

// November 13th, 2008 // No Comments » // Blog, Cross Posting, LiveJournal

Dear Flickr/Yahoo….

A while back I posted a nice message in my journal here about whether or not I should renew my Flickr account. I thought about my options. I weighed the pros and cons. And I came to a fairly conclusive decision that I enjoyed having a Pro account on Flickr. So I ponied up my $25 and prepared for another year of the happiness I had come to know from Flickr. The warm fuzzy feelings that I got knowing that I had a lot of space and traffic on which to display my wonderful works of art.

And by Art, I mean the beautifully crafted images of boxes stacked up in my office that I have accumulated over the last couple of years.

Not to mention the friends of mine who I love. The ones who answer the question “Can I photograph you?” with “Can I be naked?” These are the best kind of friends to have.

Whatever it was, as long as I stayed within your guidelines, you proudly displayed my creations with the kind of love and devotion of a lioness proudly displaying her cubs. Even the retarded cub that keeps attacking its own shadow.

And those guidelines are pretty easy to follow. General rules of thumb: 1) If you cant see it on daytime TV, then mark it as moderated. 2) If you cant see it on Late Night premium cable, then mark it as restricted. 3) And if you cant see it in seedy porno theaters, or hiding in your closet with a web browser… then its probably illegal and you cant display it anywhere.

The last one I don’t ever have to worry about. The second one, maybe I have come across once or twice in my photos, but just on the side of caution. The first one I am familiar with. I have quite a few portraits and self portraits that would not be viewable on daytime TV. And of those, I mark them as moderated and move on.

Moderated is a touchy term used on Flickr. Basically, all it means is that when people search for a phrase, and they have their search parameters set to SAFE, any moderated photo will not show up. This also goes for any anonymous client.

Just to be sure, my default upload setting is moderated. And then I go back and change the ones that are safe after the fact. At least this is how I thought I had it set up. I don’t know right now…..

And that is because sometime this afternoon, Flickr found a very very large wooden dildo, complete with splinters, and anally raped me with it, foregoing any sort of lube or gentleness.

OK… Maybe not that bad… but they are pissing me off. Sometime around 2pm EST today, Flickr marked my entire account as moderated. And what a coincidence that it was only 2 days after I renewed my Pro Account…… grrrr….

I have made sure all my photos that need to be are marked as moderated, sent an email to their helpdesk, posted a request in their help forum (all of which things you are supposed to do in an event like this) and promptly been ignored.

Yea, I have other people in the forums telling me what to do. Most of which are the things I just listed that I already did…. “You should post a message in the help forum about this”….. That was a reply to my post in the help forum…… really? But I have yet to hear back from a Flickr staffer saying They had fixed it, it was a bug, or even a fuck off.

So I went back to the original email I had received from a support team member named Heather (I am not going to even go into my theory on Heathers. It would be counter productive), and replied to her via Flickr’s internal mail system. I did receive a response!!! It said she was sorry that she couldn’t deal with support issues via Flickr’s internal mail system. And I should start by posting a message in the help forum, or sending an e-mail to helpdesk….

….

..

*blink*

..

…..

But….

..

*sigh*

An open letter to Flickr and Yahoo…..

// November 13th, 2008 // No Comments » // Blog

Dear Flickr/Yahoo….

A while back I posted a nice message in my journal here about whether or not I should renew my Flickr account. I thought about my options. I weighed the pros and cons. And I came to a fairly conclusive decision that I enjoyed having a Pro account on Flickr. So I ponied up my $25 and prepared for another year of the happiness I had come to know from Flickr. The warm fuzzy feelings that I got knowing that I had a lot of space and traffic on which to display my wonderful works of art.

And by Art, I mean the beautifully crafted images of boxes stacked up in my office that I have accumulated over the last couple of years.

Not to mention the friends of mine who I love. The ones who answer the question “Can I photograph you?” with “Can I be naked?” These are the best kind of friends to have.

Whatever it was, as long as I stayed within your guidelines, you proudly displayed my creations with the kind of love and devotion of a lioness proudly displaying her cubs. Even the retarded cub that keeps attacking its own shadow.

And those guidelines are pretty easy to follow. General rules of thumb: 1) If you cant see it on daytime TV, then mark it as moderated. 2) If you cant see it on Late Night premium cable, then mark it as restricted. 3) And if you cant see it in seedy porno theaters, or hiding in your closet with a web browser… then its probably illegal and you cant display it anywhere.

The last one I don’t ever have to worry about. The second one, maybe I have come across once or twice in my photos, but just on the side of caution. The first one I am familiar with. I have quite a few portraits and self portraits that would not be viewable on daytime TV. And of those, I mark them as moderated and move on.

Moderated is a touchy term used on Flickr. Basically, all it means is that when people search for a phrase, and they have their search parameters set to SAFE, any moderated photo will not show up. This also goes for any anonymous client.

Just to be sure, my default upload setting is moderated. And then I go back and change the ones that are safe after the fact. At least this is how I thought I had it set up. I don’t know right now…..

And that is because sometime this afternoon, Flickr found a very very large wooden dildo, complete with splinters, and anally raped me with it, foregoing any sort of lube or gentleness.

OK… Maybe not that bad… but they are pissing me off. Sometime around 2pm EST today, Flickr marked my entire account as moderated. And what a coincidence that it was only 2 days after I renewed my Pro Account…… grrrr….

I have made sure all my photos that need to be are marked as moderated, sent an email to their helpdesk, posted a request in their help forum (all of which things you are supposed to do in an event like this) and promptly been ignored.

Yea, I have other people in the forums telling me what to do. Most of which are the things I just listed that I already did…. “You should post a message in the help forum about this”….. That was a reply to my post in the help forum…… really? But I have yet to hear back from a Flickr staffer saying They had fixed it, it was a bug, or even a fuck off.

So I went back to the original email I had received from a support team member named Heather (I am not going to even go into my theory on Heathers. It would be counter productive), and replied to her via Flickr’s internal mail system. I did receive a response!!! It said she was sorry that she couldn’t deal with support issues via Flickr’s internal mail system. And I should start by posting a message in the help forum, or sending an e-mail to helpdesk….

….

..

*blink*

..

…..

But….

..

*sigh*